Service 08

CRM & Lead Tracking Setup

Know exactly where every lead came from and which ones become paying jobs.

Overview

Most contractors can't answer 'where did that lead come from' or 'what's our close rate by source' with confidence. Marketing dollars go out; awards come in; the connection is a shrug.

We fix that. We stand up a contractor-grade CRM, design pipelines that match how your BD team actually pursues work, and wire in source tracking so every closed job traces back to the marketing dollar that started it.

What's included

Everything below is scoped, delivered, and reported against real pursuit outcomes — never busywork.

CRM selection + setup

We recommend and implement the right platform for your size and pursuit style — HubSpot, JobTread, Buildertrend, Follow Up Boss, or a lightweight custom stack.

Pipeline + stage design

Custom pipelines mirroring pre-qual, ITB, bid, award, and backlog — with automations firing at each transition so nothing sits stale.

Source attribution

Every lead tagged with source, campaign, and touchpoint history.

No more 'must have been word of mouth' when it was actually a $12k LinkedIn campaign.

Team training + adoption

Hands-on training for BD, PMs, and admin — plus quarterly adoption reviews to keep the system clean and avoid the usual CRM graveyard.

How it runs

A tight four-phase process. You always know what's shipping, when, and why.

01

Discovery (Week 1)

Interview BD, marketing, and ops to map your real pursuit workflow — not the one on the org chart.

Where do leads actually get dropped today?

02

Configure (Week 2–3)

Set up the CRM, pipelines, custom fields, and automations tailored to your process.

Working system in your team's hands inside 3 weeks.

03

Migrate

Import historical contacts, projects, and pipeline — de-duped and standardized.

Nothing gets left behind on spreadsheets.

04

Train + support

Live team training, written SOPs, and monthly support to keep data clean, adoption high, and the system out of the CRM graveyard.

Outcomes you can measure

Provable marketing ROI — every awarded job traced to a source

Cleaner pipeline visibility for leadership forecasting and cash planning

Higher BD team productivity — less time hunting notes, more time chasing awards

Built for commercial, not consumer

Selling to commercial contractors is a different game than B2C marketing. These buyers are relationship-driven and ROI-obsessed.

They hate wasted meetings and won't sit through a 30-page strategy deck. We move at your pace and show real work early.

Every recommendation is scoped against a real pursuit — an ITB, a bid list, or an account you're actively chasing. Nothing gets built for vanity.

You'll see results tied to pipeline, not clicks. Reporting rolls up to bids won, projects awarded, and revenue booked.

FAQs

What if we already use a CRM?

Great. We audit what's there, clean it up, and layer in attribution and automation rather than forcing a switch.

Ripping out a working CRM is the fastest way to lose team adoption.

Do you charge monthly or one-time?

Setup is a fixed project fee. Ongoing management and adoption support is a monthly retainer — both scoped after discovery.

You'll know both numbers before you sign anything.

Will our team actually use it?

That's the #1 CRM failure mode. We involve BD leadership in configuration, train in the field (not a Zoom deck), and run quarterly adoption reviews.

If it's not being used at 90 days, we come fix it — no charge.

Do you only work with commercial contractors?

Yes. Every engagement is with a commercial GC, electrical, HVAC, mechanical, roofing, concrete, or specialty firm.

We don't split focus with residential remodelers or retail service work — the buying cycles are too different.

What does an engagement actually cost?

Most engagements run $2,500–$12,000 per month depending on scope. We scope against your revenue, pursuit volume, and target markets — never a template price.

You get a fixed monthly number, month-to-month, no long contracts.

How fast do we see results?

Speed matters as much to us as it does to you. Most services show measurable movement inside 30–60 days — not the 6-month runway a big agency will quote you.

We prototype and ship, then iterate against what the numbers say.

How do you handle our data and client info?

US-based team, signed NDAs on day one, scoped systems access, and audit logs on anything financial or client-sensitive. We work under your MSA if you have one.

Ready to put crm & lead tracking setup to work?

(619) 314-4333