Service 07

Reputation & Review Management

Automated review capture that turns every completed project into social proof.

Overview

Buyers trust reviews more than any ad, and owner's reps absolutely check Google before adding a firm to a bid list. But most contractors leave reviews on the table — the job wraps, the crew rolls off, and no one asks.

We install a system that texts every client a review link the moment a job closes, routes replies to the right person on your team, and monitors your reputation across Google, industry directories, and social so nothing catches you off guard.

What's included

Everything below is scoped, delivered, and reported against real pursuit outcomes — never busywork.

Automated review requests

SMS and email review invites triggered by job status in your CRM — sent at the moment satisfaction is highest, not two weeks after final walk.

Multi-platform capture

Google, Facebook, industry directories, and BBB — routed intelligently based on where each client already has an account (5-second signup beats 3-minute signup).

Response management

Every review — good or bad — gets a professional, on-brand response inside 24 hours.

We draft; your ops lead approves.

Reputation monitoring

Real-time alerts for any new review anywhere online, plus quarterly reputation reports and side-by-side competitor benchmarking.

How it runs

A tight four-phase process. You always know what's shipping, when, and why.

01

Audit (Week 1)

Review your current review footprint, response history, and any negative reviews that need immediate attention.

02

Automate (Week 2)

Wire review triggers into your CRM or job management system so requests fire automatically on job completion — no one on your team has to remember.

03

Respond (ongoing)

Daily monitoring and response drafting.

You approve replies via a simple weekly digest — 10 minutes on Monday and done.

04

Report (monthly)

Monthly reporting on review velocity, average rating, and competitor comparison in your primary markets.

Outcomes you can measure

5–10× more reviews per month without your team lifting a finger

Higher star ratings that translate directly into higher close rates and prequal wins

Fast, professional response to negative reviews before they hurt pursuit

Built for commercial, not consumer

Selling to commercial contractors is a different game than B2C marketing. These buyers are relationship-driven and ROI-obsessed.

They hate wasted meetings and won't sit through a 30-page strategy deck. We move at your pace and show real work early.

Every recommendation is scoped against a real pursuit — an ITB, a bid list, or an account you're actively chasing. Nothing gets built for vanity.

You'll see results tied to pipeline, not clicks. Reporting rolls up to bids won, projects awarded, and revenue booked.

FAQs

What if we get a bad review?

We draft a professional response within 24 hours and coordinate with your team on any operational follow-up needed offline. Handled right, a fair negative review with a strong response can build more trust than 10 five-stars.

Does this work with our existing CRM?

Yes. We integrate with the major contractor CRMs (JobTread, Buildertrend, ServiceTitan, Procore, HubSpot, and more) and can wire custom systems via API or Zapier.

Can we approve requests before they go out?

By default requests fire automatically once a job hits 'complete' — that's where the speed comes from. If you want manual approval on specific job types (public work, sensitive clients), we build that in.

Do you only work with commercial contractors?

Yes. Every engagement is with a commercial GC, electrical, HVAC, mechanical, roofing, concrete, or specialty firm.

We don't split focus with residential remodelers or retail service work — the buying cycles are too different.

What does an engagement actually cost?

Most engagements run $2,500–$12,000 per month depending on scope. We scope against your revenue, pursuit volume, and target markets — never a template price.

You get a fixed monthly number, month-to-month, no long contracts.

How fast do we see results?

Speed matters as much to us as it does to you. Most services show measurable movement inside 30–60 days — not the 6-month runway a big agency will quote you.

We prototype and ship, then iterate against what the numbers say.

How do you handle our data and client info?

US-based team, signed NDAs on day one, scoped systems access, and audit logs on anything financial or client-sensitive. We work under your MSA if you have one.

Ready to put reputation & review management to work?

(619) 314-4333